Remember in 1988 when Johnson and Johnson did an immediate recall of its product during its Tylenol crisis. It paid off fabulously and is considered an exemplary way of dealing with crisis. I know this feels like comparing apples and oranges, but to me it is not. Newspapers, by design, are meant to be transparent, so covering themselves is a dictum. And, as with the Tylenol crisis, transparency usually reaps a handsome reward. But it is definitely a conundrum...
Remember in 1988 when Johnson and Johnson did an immediate recall of its product during its Tylenol crisis. It paid off fabulously and is considered an exemplary way of dealing with crisis. I know this feels like comparing apples and oranges, but to me it is not. Newspapers, by design, are meant to be transparent, so covering themselves is a dictum. And, as with the Tylenol crisis, transparency usually reaps a handsome reward. But it is definitely a conundrum...