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Jill Shepherd's avatar

I assumed NYT's offerings stemmed from audience research via ad sales. I used the same to help figure out what premiums or giveaways to offer our listeners during pledge drive. I can almost map out NPR's (Chicago-based, anyway) audience onto the NYT bundling services. Listeners who tune into our NPR member station tend to over index on these qualities:

- Enjoy the experience of eating: trying out the newest restaurant hot spot, cooking at home with interesting ingredients, trying new recipes, hosting dinner parties, etc. (Cooking)

- Love brain play, enjoy passing the time with puzzles that tickle the brain (Games)

- Are not particularly early adopters, moreso follow the crowd (Wirecutter)

- Enjoy travelling; are adventurous and love new experiences (I've been wondering if the NYT is looking to acquire some kind of travel agency)

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Barbara Raab's avatar

Today’s excellent column reminds me of a framing that left a big impression on me; an “aha moment,” if you will (and I think I may owe Jeff Jarvis a h/t for this one). The reason Kodak blew it in the digital age, the explanation goes, is because they didn’t really understand what business they were in. They thought they were in the film business. What they didn’t realize is that they were actually in the “moments” business. Their customers (“audience”) loved them for providing multiple ways to document and preserve moments in life; not because they provided film. And so they totally missed the boat and dug in on film, when digital moments were the future. They did not understand their audience.

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